Valve Wrongfully Bans Over 10,000 Modern Warfare 2 Gamers
By Tim Hage on Jul 27th, 2010 at 9:24PM
Over the past two weeks, Valve’s anti-cheat (VAC) system interpreted around 12,000 gamers as having a hacked copy of Modern Warfare 2 when, in fact, their copies of the game were completely legitimate. Valve has acknowledged their error and more than made up for it by reactivating the banned Modern Warfare 2 games, as well as giving the affected gamers two free copies of Left 4 Dead 2 (one for them, and one guest pass for a friend) as an apology.
“The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks). This was our mistake, and I apologize for any frustration or angst it may have caused you.” — Gabe Newell, Valve’s President
via [Shack News & Steam Forums]
Other companies should take note, this is how you make amends when you make a mistake. Valve is awesome for giving everyone effected two $30 games, and they’re smart too for giving you an extra because that will bring them more business because people will be getting their friends to join Steam to give them the free game. Also, the people in the Steam forums that are still mad need to get a grip, companies make mistakes, and Valve is one of the few that actually works to make it right. On a side note, it seems that it’s possible that Valve might have wrongfully UNBANNED some people, because I’m seeing some people saying they got unbanned who are now banned again.
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